Return Policy

At Custom Stickers Pro, we carefully check custom stickers, decals, and labels before they are shipped. Because our products are custom-made according to customer specifications, customers must review and approve their artwork and job specification sheet before production begins.

Faulty or Defective Products

You are required to inform Custom Stickers Pro of any faults or defects in the products after receiving your order. If you receive an order with faulty printing, Custom Stickers Pro will reprint the affected order. Money will not be refunded for faulty printing. Our management team carries out extensive checks to make sure products meet the required specifications before shipment. Reprinting is available only after the defect has been reviewed and accepted by our management team. To request a reprint for a defective product:

• The customer must notify us of the defect within 2 working days of receiving the product.
• The customer must provide clear photographs of the defect within 7 days of receiving the order.
• The customer is responsible for sending the required photographs at their own expense.
• At least 99% of the product must be returned to qualify for reprinting.
• The returned product must be sent within 10 business days after delivery.

Returns for Custom Products

Our products are custom-made according to the artwork, specifications, and requirements approved by the customer before production. The customer is responsible for reviewing all details in the final artwork and job specification sheet before approval. Once the customer approves the final form, the order is sent to the press for production.

Custom products are therefore not eligible for reprinting or refund because of changes in preference, design requirements, or color expectations that were already approved by the customer.

Refund Policy

Custom Stickers Pro does not provide monetary refunds for faulty printing. The applicable remedy for accepted faulty printing is a reprint of the order. Shipping and handling charges are not refundable. Urgent orders may include additional charges. These urgent-order charges are non-refundable.

Reprint Requirements

A reprint request must meet the requirements stated in this policy. The customer must provide photographs of the defect so that Custom Stickers Pro can review the issue. Where a return is required, at least 99% of the product must be returned within 10 business days after delivery. Reprints are subject to prior approval by Custom Stickers Pro.

Proofs and Color Accuracy

Order placement includes a product and service form that the customer is required to complete. This form states the requirements for the order, including the final artwork and job specification sheet. The customer must carefully review and approve the form before production. It is the customer’s responsibility to check all details mentioned in the specification sheet. Once the customer approves the form, the task is sent to the press.

The turnaround time after final form submission is mentioned on the website. Custom Stickers Pro is not responsible for requirements that are not included in the approved specification sheet.

Screen Proofs

Color accuracy and density are not guaranteed through screen proofs. Custom Stickers Pro tries to match the gradient density of colors in duo-tone printing. Matched proofs can be ordered by customers for duo-tone printing. Screen proofs are intended to predict:

• Design layout
• Text accuracy
• Image proportion
• Image placement

Color Variations

The final product color is based on the artwork and design submitted by the customer. An exact color match cannot be guaranteed because of limitations in the printing process and the type of ink used. Lamination can affect the final printed color appearance. Custom Stickers Pro is not liable for the color appearance of laminated products.

By placing an order, the customer agrees that Custom Stickers Pro is not responsible for color inaccuracies in the final product caused by printing or system limitations. No reprints are provided for color alterations caused by these system limitations.

Hard Proofs

A color guarantee is provided when a customer requests a hard proof before final printing. Hard proofs are available at an additional charge from Custom Stickers Pro. Customers who require a specific color result should request and approve a hard proof before the final printing process.

Customer Responsibility

Customers are responsible for reviewing and approving the final artwork and job specification sheet before production. Custom Stickers Pro is not responsible for requirements, corrections, or changes that were not included in the approved specification sheet. Once the customer approves the final form, the order proceeds to production. Customers should carefully review:

• Artwork
• Text
• Colors
• Images
• Image proportions
• Placement
• Product specifications
• Printing requirements

Orders Placed With Incorrect Information

If an order contains incorrect information because of details supplied or approved by the customer, Custom Stickers Pro is not responsible for the resulting issue. Customers should verify all order details before approving the final artwork and job specification sheet.

Urgent Orders

• Urgent orders may carry additional charges.
• Urgent-order charges are non-refundable.

Contact Us

If you have questions about a defective product, reprint request, or this Return and Refund Policy, please contact Custom Stickers Pro:

Email: sales@customstickerspro.ca
Phone: +1-(888)-836-3696