Shipping Policy

At Custom Stickers Pro Canada, we understand that reliable delivery is an important part of every custom printing order. This Shipping Policy explains how we process, prepare, ship, and deliver orders placed through our website. By placing an order with us, you acknowledge and agree to the terms outlined below.

Order Processing

All orders are custom-produced according to the specifications approved by the customer. Production begins after we receive the required order details, payment, artwork, and any applicable proof approval. Processing times may vary depending on:

• Product type
• Order quantity
• Material selection
• Printing requirements
• Finishing options
• Artwork approval
• Production workload

Production time does not necessarily include shipping or carrier transit time. Orders with incomplete information, missing artwork, delayed approvals, or requested changes may require additional processing time.

Custom Artwork and Proof Approval

Customers are responsible for reviewing and approving their artwork, dimensions, spelling, colors, quantities, and other order specifications before production. Once a proof has been approved, production may begin. Changes requested after approval may result in additional charges or production delays. Custom Stickers Pro Canada is not responsible for customer-approved errors in artwork, spelling, measurements, colors, or other specifications.

Shipping Methods

We may use reputable shipping carriers and delivery services based on the destination, package size, order requirements, and availability.

Available shipping methods may vary by order and destination. The shipping method and applicable charges will be communicated during the ordering process or before shipment. Carrier selection may be made by Custom Stickers Pro Canada unless a specific carrier or shipping arrangement has been agreed upon in writing.

Shipping Charges

Shipping charges depend on factors such as:

• Delivery location
• Package dimensions
• Package weight
• Order quantity
• Shipping method
• Carrier rates

Any applicable shipping charges will be communicated before the order is shipped. Promotional or complimentary shipping offers may be subject to specific terms, exclusions, minimum order requirements, or geographic restrictions.

Estimated Delivery Times

Delivery times are estimates rather than guaranteed delivery dates unless a guaranteed service has been expressly confirmed in writing. Transit times may be affected by carrier delays, severe weather, holidays, transportation disruptions, address issues, customs requirements, or other circumstances outside our reasonable control. The estimated production time and estimated carrier transit time should be considered separately.

Shipping Destinations

Custom Stickers Pro Canada primarily serves customers throughout Canada. Shipping availability may vary depending on the destination and product ordered.

If an order cannot be shipped to the address provided, we will contact the customer to discuss available options.

Additional charges may apply when special delivery arrangements are required.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully verify:

• Recipient name
• Company name
• Street address
• Unit or suite number
• City
• Province
• Postal code
• Contact information

Custom Stickers Pro Canada is not responsible for delays, returned packages, or additional shipping charges caused by an incorrect or incomplete address supplied by the customer. If a package is returned because of an incorrect address, the customer may be responsible for the cost of reshipping the order.

Order Tracking

When tracking information is available, it may be provided to the customer after the order has been dispatched. Tracking information is supplied by the applicable carrier. Once an order has been transferred to the carrier, delivery updates are generally controlled by that carrier. A tracking status may take some time to update after the shipment leaves our facility.

Delayed Shipments

Although we work to process and ship orders within the communicated timeframe, carrier delays can occur. Possible causes include:

• Severe weather
• Transportation interruptions
• Holiday volume
• Operational delays
• Incorrect addresses
• Delivery-area restrictions
• Carrier disruptions
• Other circumstances beyond our reasonable control

If your shipment appears delayed, please contact us with your order information. We will review the available tracking information and assist where reasonably possible. Carrier delays do not automatically qualify an order for cancellation, refund, or replacement.

Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, building management, reception areas, neighbours, or other designated delivery locations. You should also contact the applicable carrier to report the issue.

If a package is confirmed lost during transit, Custom Stickers Pro Canada may work with the carrier to investigate the shipment and determine the appropriate resolution. Any replacement or refund will be considered based on the circumstances of the shipment, carrier findings, and applicable terms.

Damaged Shipments

Customers should inspect packages promptly after delivery. If your order arrives visibly damaged, retain the original packaging and photograph the package and products. Contact Custom Stickers Pro Canada as soon as reasonably possible with:

• Order number
• Photos of the package
• Photos of the damaged products
• Description of the damage

We may request additional information or documentation to investigate the claim with the carrier. Claims may be subject to carrier requirements and applicable claim deadlines.

Partial Shipments

Some orders may be shipped in multiple packages when necessary. If an order is divided into multiple shipments, tracking information may be provided separately. Customers should allow the applicable delivery window for each shipment before reporting an order as incomplete.

Changes to Shipping Information

If you need to change your shipping address after placing an order, contact us as soon as possible. Address changes cannot always be accommodated after production or shipment has begun. If an address change results in additional carrier charges, those charges may be payable by the customer.

Shipping Delays Beyond Our Control

Custom Stickers Pro Canada will not be responsible for shipping delays caused by circumstances beyond our reasonable control. These circumstances may include natural disasters, severe weather, transportation interruptions, labour disruptions, carrier failures, government actions, public emergencies, customs-related issues, or other unforeseen events. Such events may affect production, dispatch, or delivery schedules.

Refused or Undeliverable Packages

If a customer refuses delivery or a package becomes undeliverable because of information supplied by the customer, the customer may be responsible for applicable return and reshipping costs. Custom orders that are returned because of customer-related delivery issues may not qualify for cancellation or refund.

Shipping and Custom Orders

Because our products are made according to individual customer specifications, shipping does not create a right to cancel a custom order after production has begun. Any cancellation, replacement, or refund request will be handled according to our applicable order and refund terms.

Carrier Responsibility

After an order has been handed to the shipping carrier, certain aspects of transportation and delivery are controlled by that carrier. Custom Stickers Pro Canada will provide reasonable assistance with shipment inquiries, but we cannot control carrier routes, delivery schedules, weather conditions, or other carrier operations.

Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact Custom Stickers Pro Canada through the contact information provided on our website.

When contacting us about an existing shipment, please provide your order number so that we can locate the relevant order information efficiently.

Policy Updates

Custom Stickers Pro Canada reserves the right to update or modify this Shipping Policy when necessary to reflect changes in our operations, shipping arrangements, legal requirements, or business practices. The updated version will be posted on this page with its effective date.

Acceptance of This Policy

By placing an order with Custom Stickers Pro Canada, you acknowledge that you have reviewed and accepted this Shipping Policy and understand that production and delivery timelines may vary depending on the nature of your custom order and circumstances affecting shipment.