Shipping Policy

At Custom Stickers Pro Canada, we understand that reliable delivery is an important part of every custom printing order. This Shipping Policy explains how we process, produce, ship, track, and deliver orders placed through our website.

By placing an order with Custom Stickers Pro Canada, you acknowledge and agree to the terms outlined in this Shipping Policy.

Free Shipping

Shipping Cost: Free shipping

No standard shipping charge applies for the listed destinations. Any special delivery arrangement or service outside the applicable shipping policy may be subject to additional charges where communicated and agreed upon before shipment. The shipping cost stated in this policy should match the shipping cost configured in Google Merchant Center.

Order Processing and Handling Time

All orders are custom-produced according to the specifications approved by the customer. Production and handling begin after the required order information, payment, artwork, and applicable proof approval have been received.

Standard Handling Schedule

• Minimum handling time: 3 business days
• Maximum handling time: 5 business days
• Handling days: Monday-Friday
• Order cutoff: 2:00 PM
• Time zone: GMT-08:00 Pacific Standard Time (Los Angeles)

Orders received after the applicable cutoff time may be processed according to the next applicable business day. Handling time may vary depending on:

• Product type
• Order quantity
• Material selection
• Printing requirements
• Finishing options
• Artwork approval
• Production workload

Orders with incomplete information, missing artwork, delayed approvals, or requested changes may require additional processing time.

Artwork and Proof Approval

Customers are responsible for reviewing and approving their artwork, dimensions, spelling, colors, quantities, and other order specifications before production. Once a proof has been approved, production may begin. Changes requested after approval may result in additional charges or production delays. Custom Stickers Pro Canada is not responsible for customer-approved errors in artwork, spelling, measurements, colors, quantities, or other specifications.

5. Standard Transit Time

For the applicable destinations:

• Transit time: All destinations
• Dispatched: Monday-Friday
• Minimum transit time: 2 business days
• Maximum transit time: 3 business days

Carrier transit begins after the order has been dispatched. Transit times are estimates and may vary depending on the customer’s destination and carrier operations.

Total Estimated Delivery Time

The estimated delivery time combines handling and transit time.

All destinations: 5-8 business days

The estimated delivery time is based on the customer’s location and the applicable handling and transit periods.

Estimated delivery = handling time + carrier transit time

Delivery dates are estimates rather than guaranteed dates unless a guaranteed delivery service has been expressly confirmed in writing.

Additional Delivery Schedule

The following delivery configuration is also provided for applicable orders and destinations:

• Order cutoff: 14:00
• Time zone: GMT+00:00 Greenwich Mean Time (London)

Additional Handling Schedule

• Minimum handling time: 6 business days
• Maximum handling time: 10 business days
• Handling days: Monday-Friday

Additional Transit Schedule

• Transit time: All destinations
• Dispatched: Monday-Friday
• Minimum transit time: 2 business days
• Maximum transit time: 4 business days

Additional Total Delivery Time

• All destinations: 8-14 working days

The estimated delivery time under this schedule is based on the customer’s location and the applicable handling and transit periods. Where different delivery configurations apply to an order, the delivery estimate applicable to that order will be communicated during the ordering process.

Delivery Location

Orders are delivered to the customer’s address provided during checkout. Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient name
• Company name
• Street address
• Unit or suite number
• City
• State, province, or region
• Postal or ZIP code
• Contact information
• Country

Custom Stickers Pro Canada is not responsible for delays, returned packages, failed deliveries, or additional shipping charges caused by an incorrect or incomplete address supplied by the customer.

Shipping Methods and Carriers

We may use shipping carriers and delivery services based on the destination, package size, order requirements, and availability. Available shipping methods may vary according to the order and destination.

Tracking Information

Tracking information will be provided to the customer by email after the order has been dispatched. Tracking information is supplied by the applicable shipping carrier. Once an order has been transferred to the carrier, delivery updates are generally controlled by that carrier. Tracking information may take some time to update after the shipment leaves our facility.

Delayed Shipments

Although we work to process and ship orders within the communicated timeframe, carrier delays can occur. Possible causes include:

• Severe weather
• Transportation interruptions
• Holiday volume
• Operational delays
• Incorrect addresses
• Delivery-area restrictions
• Carrier disruptions
• Customs-related delays
• Other circumstances beyond our reasonable control

If your shipment appears delayed, please contact us with your order number and tracking information. We will review the available tracking information and assist where reasonably possible. Carrier delays do not automatically qualify an order for cancellation, refund, or replacement.

Damaged Shipments

Customers should inspect packages promptly after delivery. If an order arrives damaged, retain the original packaging and take clear photographs of the package and products. Please report shipping damage within:

30 days of delivery

When contacting us, provide:

• Order number
• Photos of the shipping package
• Photos of the damaged products
• Description of the damage

We may request additional information or documentation to investigate the claim with the carrier.

Partial Shipments

Some orders may be shipped in multiple packages when necessary. If an order is divided into multiple shipments, tracking information may be provided separately. Customers should allow the applicable delivery window for each shipment before reporting an order as incomplete.

Changes to Shipping Information

If you need to change your shipping address after placing an order, contact us as soon as possible. Address changes cannot always be accommodated after production or shipment has begun. If an address change results in additional carrier charges, those charges may be payable by the customer.

Shipping Delays Beyond Our Control

Custom Stickers Pro Canada will not be responsible for shipping delays caused by circumstances beyond our reasonable control. These circumstances may include:

• Natural disasters
• Severe weather
• Transportation interruptions
• Labour disruptions
• Carrier failures
• Government actions
• Public emergencies
• Customs-related issues
• Other unforeseen events

Such events may affect production, dispatch, or delivery schedules.

Refused or Undeliverable Packages

If a customer refuses delivery or a package becomes undeliverable because of information supplied by the customer, the customer may be responsible for applicable return and reshipping costs. Custom orders returned because of customer-related delivery issues may not qualify for cancellation or refund.

Taxes, Duties, and Import Charges

Applicable taxes will be handled according to the customer’s destination and the checkout process. For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country where applicable.

Shipping and Custom Orders

Because our products are made according to individual customer specifications, shipping does not create a right to cancel a custom order after production has begun. Any cancellation, replacement, or refund request will be handled according to our applicable Return & Refund Policy.

Carrier Responsibility

After an order has been handed to the shipping carrier, certain aspects of transportation and delivery are controlled by that carrier. Custom Stickers Pro Canada will provide reasonable assistance with shipment inquiries, but we cannot control carrier routes, delivery schedules, weather conditions, customs processes, or other carrier operations.

Contact Information

For questions about shipping, delivery, tracking, or an existing order, contact Custom Stickers Pro Canada directly:

Business Name: Custom Stickers Pro Canada
Email: sales@customstickerspro.ca
Phone: +1 (845) 379-9277

When contacting us about an existing shipment, please provide your order number so that we can locate the relevant order information efficiently.

Policy Updates

Custom Stickers Pro Canada reserves the right to update or modify this Shipping Policy when necessary to reflect changes in our operations, shipping arrangements, legal requirements, or business practices. The updated version will be posted on this page with its effective date.

Acceptance of This Policy

By placing an order with Custom Stickers Pro Canada, you acknowledge that you have reviewed and accepted this Shipping Policy. You understand that production and delivery timelines may vary depending on the nature of your custom order and circumstances affecting shipment.

The shipping destinations, shipping costs, production times, transit times, and other shipping information provided in this policy should accurately reflect the information presented during checkout and in applicable Google Merchant Center settings.